Customized Initial Name Necklace

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Hold a strong magnet up to see if the gold sticks to it. For this test, you need a strong magnet capable of pulling even metal blends. Move the magnet over the gold and observe how it reacts. Gold isn’t magnetic, so don’t be fooled by anything that sticks. If the magnet pulls the gold toward it, your item is either impure or a fake.[5] Regular kitchen magnets might not be strong enough. For better accuracy, buy a powerful neodymium magnet from a home improvement store. The magnet test isn’t foolproof, since counterfeit gold can be made with non-magnetic metal like stainless steel. Also, some genuine gold items are made with magnetic metals such as iron